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Edition 2 (Q3 2026) · published · observed 21 Sept – 12 Oct 2026 · 75 products · current view

Freddy Agent pricing, reviewed

How Freddy Agent has priced its AI from January 2025 to now — the rung, the moves, and where it's headed.

  • CompanyFreshworks
  • CategorySupport & CX
  • AudienceBusiness
  • PatternCredit burn-rate reprice
  • Last observedOct 2026
  • Confidencehigh
  1. Jan 2025 Rung 3 · Hard allotment
  2. Now Rung 3 · Hard allotment

Held one rung all window — pattern: Credit burn-rate reprice.

The short version The sticker barely moved — but the meter did. The same work costs more than it used to.

The verdict

Freshdesk already carried a session meter beside its seat plans in January 2025. The pricing page archived on 19 January 2025 listed Growth at $15, Pro at $49 and Enterprise at $79 per agent per month billed annually, with the Freddy AI Agent add-on at "$100 per 1,000 sessions", "First 500 sessions included" once per account on Pro and Enterprise, and "Once exhausted, you need to buy additional" sessions — a hard allotment with a priced pack. A session then meant every email response (chat: a 24-hour window). That rate held through 10 November 2025. Between 10 November and 8 December 2025 the pack became "$49 per 100 sessions" — $0.49 a session against $0.10 — with seats unchanged at $15 / $49 / $79. Between 8 December 2025 and 16 January 2026 the seats rose to $19 / $55 / $89 annual. Between the 4 May and 3 June 2026 captures the email session was redefined as a 72-hour window from the customer's first email, and between 7 July and 4 August 2026 the one-time 500 free sessions were extended to Growth. The 10 October 2026 capture shows that state: $49 per 100 sessions, auto-recharge available, hard stop otherwise.

Current pricing snapshot

As published on Freddy Agent's own pages · captured Oct 10, 2026. Unit: sessions (Freddy AI Agent sessions).

PlanPrice / moIncludedAt zeroTop-up vs plan
Growth $23 0 Hard stop $0.49 each
Pro $66 0 Hard stop $0.49 each
Enterprise $107 0 Hard stop $0.49 each
Credit ↔ dollar
Not pegged — a credit is not a fixed $
Credit burn rate
Flat per action
Billing
Monthly or annual · 20% off annual
Included credits
Unstated
Purchased credits
Expire each cycle

Stress-test Freddy Agent's pricing in the calculator →

What changed

No dated repricing events are itemized for Freddy Agent in this edition's log (the pricing history is in the verdict above). New moves are added to the change log as they're captured.

Where it's headed

The meter has been repriced by unit price and by unit definition without leaving the allotment rung; the next adjustment is more likely another change to what counts as a session (the help article already splits email and chat windows) than a move to auto-billed overage.

A read on the likely next move from where Freddy Agent sits today — association, not a forecast (the panel is observed, not sampled). How the continuum works →

Sourced from Freddy Agent's official pricing pages and archived snapshots. Primary: pricing page. Method & limits: Methodology & data.