- Jan 2025 Rung 5b · Per-outcome
- Now Rung 5b · Per-outcome
Held one rung all window — pattern: Leapfrog.
The short version It was born usage-priced, standing beside the seat business rather than replacing it.
The verdict
Intercom Fin is the canonical outcome-priced product — and the proof that the frontier is reached by birth, not migration. It launched in 2023 charging $0.99 per resolved conversation (no charge when it fails to resolve), standing beside Intercom's seat business rather than replacing it, and has held that price ever since. The only evolution is a broadening of the outcome model — in May 2026 a Fin-for-Sales tier added $9.99 per qualified lead and $0.99 per disqualification — all still per-result. It has not moved on the continuum since January 2025.
Current pricing snapshot
As published on Fin's own pages · captured Sep 21, 2026. Unit: resolutions (billed as 'Fin outcomes').
| Plan | Price / mo | Included | At zero | Top-up vs plan |
|---|---|---|---|---|
| Fin (standalone, external helpdesk) | Custom | 0 | Auto overage | $0.99 each |
| Essential | $39 | 0 | Auto overage | $0.99 each |
| Advanced | $99 | 0 | Auto overage | $0.99 each |
| Expert | $139 | 0 | Auto overage | $0.99 each |
- Credit ↔ dollar
- Pegged — one credit is a fixed $ amount
- Credit burn rate
- Flat per action
- Billing
- Monthly or annual · 26% off annual
- Included credits
- Unstated
- Purchased credits
- Unstated
Stress-test Fin's pricing in the calculator →
What changed
- Sep 21, 2026 · Meter adopted · Seen at the 21 September 2026 capture: Intercom added a Fin Pro add-on: '$99/month … 2,000 credits per month … additional credits at $0.01 per credit' — a second, credit-denominated meter beside the per-outcome price. (archive)
Where it's headed
Sourced from Fin's official pricing pages and archived snapshots. Primary: pricing page. Method & limits: Methodology & data.