Fin pricing, reviewed

• CompanyIntercom
• CategorySupport & CX
• AudienceBusiness
• PatternLeapfrog
• Last observedJun 2026
• Confidencehigh

The short version It was born usage-priced, standing beside the seat business rather than replacing it.

The verdict

Intercom Fin is the canonical outcome-priced product — and the proof that the frontier is reached by birth, not migration. It launched in 2023 charging $0.99 per resolved conversation (no charge when it fails to resolve), standing beside Intercom's seat business rather than replacing it, and has held that price ever since. The only evolution is a broadening of the outcome model — in May 2026 a Fin-for-Sales tier added $9.99 per qualified lead and $0.99 per disqualification — all still per-result. It has not moved on the continuum since January 2025.

Current pricing snapshot

As published on Fin's own pages · captured Jun 12, 2026. Unit: resolutions (billed as 'Fin outcomes').

Credit ↔ dollar

Pegged — one credit is a fixed $ amount

Credit burn rate

Flat per action

Billing

Monthly or annual

Included credits

Unstated

Purchased credits

Unstated

What changed

No dated repricing events are itemized for Fin in this edition's log (the pricing history is in the verdict above). New moves are added to the change log as they're captured.

Where it's headed

• The story

  Almost no one can charge for outcomes

  Everyone says AI will be sold by results. Of 51 products, only two charge per outcome — and both were born there. Why the frontier is sealed.

• The benchmark

  The AI Credit Index

  All 51 products, read from their own pricing pages and archived to the date.

Sourced from Fin's official pricing pages and archived snapshots. Primary: pricing page. Method & limits: Methodology & data.